Privacy policy.

Beyond the Leash Animal Care ("BTL", "we", "us", "our") is a locally owned pet and animal care business serving Buffalo and Western New York. You can reach us at btlanimalcare@gmail.com or (785) 302-0989.

We collect only the information needed to provide safe, reliable care:

• Contact information — name, phone, email, and service address.
• Emergency contacts — name and phone of someone you designate.
• Animal information — species, breed, age, medical conditions, medications, feeding, behavior notes.
• Veterinary information — clinic name and phone.
• Home access details — key/entry instructions and alarm codes you choose to share.
• Service history — dates, notes, and visit summaries.
• Payment information — handled through third-party processors; we don't store full card numbers.
• Photos & video — when you provide photo/media consent on your intake form.

• Provide the services you request and communicate about your bookings.
• Contact your emergency contact or veterinarian in an emergency.
• Send service confirmations, visit summaries, invoices, and receipts.
• Improve our services and respond to inquiries.
• Share photos/updates on our social media only where you have opted in.

We do not sell your personal information. We share information only when it is necessary to provide services or required by law:

• With your veterinarian or emergency contact in the event of an animal emergency.
• With trusted service providers (e.g., payment processors, scheduling software) under standard data protection terms.
• When required by law, court order, or to protect the safety of people or animals.

We limit access to your information to team members who need it to provide care. Sensitive details such as alarm codes and keys are handled with care and never shared publicly. No system is 100% secure, but we take reasonable measures to safeguard your information.

We retain client and animal records for as long as you are an active client and for a reasonable period after service ends for accounting, legal, and safety purposes. You can request deletion at any time (see below) — we may need to keep limited records to comply with law.

• Access, update, or delete your information — email us and we'll respond within a reasonable time.
• Opt out of marketing texts or emails at any time.
• Withdraw photo/media consent at any time; we'll remove photos from our channels going forward.

Our website may use basic analytics to understand traffic and improve the site. We do not use these analytics to identify individual visitors, and we do not run behavioral advertising.

Our services are not directed to children under 13, and we do not knowingly collect information from children.

We may update this policy from time to time. Material changes will be communicated to active clients by email. The "Last updated" date at the top will always reflect the most recent revision.

Questions or requests about your information? Email btlanimalcare@gmail.com or call (785) 302-0989.